Once upon a time the people of Hong Kong were proud of the airline they thought of as their own, Cathay Pacific. When you boarded the green and white aircraft with the attractive stewardesses in Manila or Bangkok you felt you were already at home. Then along came the accountants. They chopped everything. Economy class […]
Tag: bad behavior
Originally posted at CX Secrets. Edited for clarity.
Your Reasons for staying with Cathay Pacific – Cabin Crew
I would like to mention a few things that maybe many people never really thought about when they are working at CX (Cathay Pacific).
#1 Reminder: You are Working for Someone Else.
#1 Reminder: You are working for someone else. You are not your own boss at anything as long as you’re bound to him/her.
There is no such thing as “the ‘company’ changed this” or “the ‘company’ changed the policy”. We have to understand and avoid using “COMPANY” and “CX” because we cannot define it as a “group” and must understand that any decision is made by a single person.
What is your reason to stay with Cathay Pacific?
Ever ask yourself what is your reason to stay with Cathay Pacific?
Let’s break it down and review these details one at a time.
“I’m in it solely for the travel benefits”
Let’s define the company definition of “travel benefit”. We can all agree that discounted ticket prices are a major plus when compared to a normal passenger paying “full fare” for a ticket. However, we need to look at this in a more selective way.
As a Cathay Pacific cabin crew, the ticket price is reduced but the trade-off is the ticket is only available on “standby”. Being on standby defeats the purpose of a discounted ticket and therefore makes the travel benefit largely useless. Although getting a seat on a single flight with travel benefit is somewhat likely, it still will not be confirmed until the last-minute.
A good example to compare the standby ticket is when you see something you really want online for a very cheap price. Then, you add it to your online shopping cart only to find out that is “Out of Stock” on the checkout page at the very last-minute because you do not have any actual knowledge of its availability.
If you only desire “travel benefit”, then Cathay Pacific may not be for you. If you are wealthy, average income, or even below average income, you shouldn’t allow this “travel benefit” to lure you into joining Cathay Pacific cabin crew for the long run.
“I want to travel and see the world!”
Yes, we all want to travel and see the world! However, do not become a Cathay Pacific cabin crew as a way to do this. If you truly want to travel the world, buy full fare tickets, skip the standby tickets, don’t waste your time in the air, and stay grounded instead.
“I have a family or other expenses to take care of and need to stay in this job”
Sorry, but you are about to run out of luck with Cathay Pacific. Would you say Cathay Pacific started out as a solopreneur (a business owner who works and runs his or her business alone) or as an entrepreneur (a person who sets up a business or businesses, taking on financial risks in the hope of profit)? If money important in your daily life, then please try to do something else besides working in CX.
Cathay Pacific does not pay you well and will not pay you any better as the years go by unless the law changes. We hear that “competition is tough”, but Cathay Pacific always has a positive profit (profit does not mean losing money).
However, a new set of estimated earnings or growth rate is set at a higher rate every year, which always leads to a “loss” when really the numbers are just a goal. I encourage all you Cathay Pacific employees to leave CX especially if you have a family because this is not the job for you if you have that kind of responsibility. Find something else, don’t be afraid that it’s too late. If you need help, just ask, but don’t stay silent.
“CX is my dream airline to work for”
“I like to be in the service industry and what better way to do it than in the air!”
It’s true that it’s pretty cool to gain the title of “Cabin Crew” or “Flight Attendant”, but let’s be honest here, depending on your reason, there are way too many other service industry jobs to do besides being an airline cabin crew.
Lately, there have been many discussions about Hong Kong cabin crews facing the problem with “retirement age” limitations. I just want to say vote for whatever proposals raises the highest retirement age.
The company newsletter says there will be a big “reduction in promotion” if the retirement age is raised. However, you are not going to receive a promotion anyways regardless of whether the retirement age is raised or unchanged, so just vote to raise the maximum retirement age.
Your service to Cathay Pacific
Your service to Cathay Pacific should not exceed anything between 1 day to 20 years. We can agree that most of the cabin crews are female. It has been said that girls are generally the “softer” part of the two main genders and I want to remind all female crew to take care of yourselves and never allow Cathay Pacific to interfere with your health.
The sky is beautiful but unless you are cockpit crew, you don’t even really get to enjoy any views and being in an aircraft all the time will both physically and mentally stress you out.
The average human lifespan is around 70-85 years. If you spend more than 20 years with Cathay Pacific, then you are literally reducing your lifespan by 25-30%+ from doing this job and it really is not worth it if you think about it.
Don’t serve others, be your own boss and make a dent in society.
Tesla sucks because not only are they dependent on government subsidies to make their models more affordable in the market, but they also have staff that are unprofessional.
While the sales team at their retail locations are generally professional and competent, I can’t really say the same about their corporate staff. I don’t know if it is because they are always busy or if they’re just millennials but they really like ghosting candidates in job interviews or have job interviews where the majority of time is spent talking about themselves and their projects.
While I admire the company’s founder and efforts to improve the quality of life, the fact their company is incapable of even any sort of professionalism outside of their retail stores is disappointing. On this note, it’s not a surprise Tesla’s various models have product defects and their overall messaging to the public is nothing more than what Elon Musk says or does.
According to glassdoor.com, the majority of employees say the following about the company:
“Watching the company literally change the world” (in 40 reviews)
“Fast paced environment, surrounded by passionate people” (in 65 reviews)
“Fast-Paced, dynamic work environment with employees that are incredibly enthusiastic about what they do” (in 41 reviews)
“Great company to build incredible experience with” (in 40 reviews)
“Tesla is everything you imagine it could be – amazing people doing cutting edge work” (in 31 reviews)
“work life balance needs improvement” (in 125 reviews)
“Long hours with large work load” (in 126 reviews)
“Absolutely NO work-life balance” (in 32 reviews)
“Upper management in my area created a huge lead-by-fear culture where people were threatened to be fired daily” (in 27 reviews)
“Intern Salary was pretty low compared to other interns in the Bay Area” (in 25 reviews)
Going through Glassdoor, the majority of interviews are largely negative with their HR and interviewers lacking any process or professionalism. It’s really heartbreaking to see such a wonderful brand be damaged by their own internal incompetence and dependence on their founder.
The article goes on to describe a lawsuit accusing DealDash.com of the following:
- The lawsuit claims that expensive, supposedly high-end products, produced by Galton Voysey, auctioned off on DealDash are not what they seem.
- Several of these brands, such as Bolvaint, Kamikoto, Aava, appear to only be available on DealDash, the brand’s website or on Amazon directly from the brand.
- Most of the brands’ websites are registered in the same way to hide their actual ownership.
- Trademark applications for these brands lists DealDash founder William Wolfram as the chairman of Galton Voysey, the company registering the marks.
- The plaintiff alleges this is all a ruse to sell auction bids for overpriced products supplied by DealDash’s founder
Galton Voysey Background
According to their website:
Galton Voysey is a platform for building, buying and developing consumer product brands. We are home to 28 iconic brands that we have developed or acquired, and extend our professional expertise to a portfolio of global brands. We believe it makes more sense to test early to validate ideas that work and ones that don’t. This gives our operation and design teams a way to experiment with something tangible, gain experience in the process and reapply their learnings in the next iteration. With a proven network of over 140 factories, Galton Voysey builds brands across a broad range of consumer, lifestyle and home goods segments across Europe, US and the world.
Sounds like a normal private company developing and selling private label goods online leveraging manufacturing resources in the Asia-Pacific region with a startup mentality.
However, what is interesting is the background and the involvement of William Wolfram, the owner of DealDash.com and principle investor of Galton Voysey according to InsideRetail Hong Kong:
As it marks its third anniversary, Hong Kong-headquartered online luxury goods retailer Galton Voysey is recruiting more staff and expanding its presence in Mainland China.
Galton Voysey was founded by 28-year-old French woman Marine Aubrée Antikainen and its biggest investor is William Wolfram, 24, who believed the biggest brands of the next 50 years have not yet been built…
…Galton Voysey believes it is disrupting the global luxury goods market with new and fresh thinking, in many cases helping brands go direct from factory to consumer through their own brand websites.
According to LinkedIn, Marine Antikainen is listed as a co-founder while William Wolfram is both chairman and investor of Galton Voysey. Oddly enough, William Wolfram is not listed on the website and the majority of Galton’s partners are mostly law firms. These are the other companies listed as partners
- The Loft Studio, – The Loft Studio does not cite Galton Voysey or its brands as clients. However, it is likely this company produced the photos seem on the company website and for its brands under NDAs.
- Vistra – Vistra is a company providing “tailored trust, fiduciary, fund and corporate services”. It is likely they are supporting Galton with various offshore financing and related services.
- A partner with a magnifying glass and letters “AI” as its brand logo.
The rest of the website is somewhat vague on their actual work aside from a sizzle reel about the office culture and a press release announcing the company’s 3rd year of existence.
Galton Voysey Brands & DealDash.com
According to the US Patent and Trademark Office, Galton Voysey filed trademarks for its brands: Schultz, Wilson & Miller, Verdict, New Haven, The Barrel Shack, Kamikoto in 2016. However, Galton brands such as Bolvaint was trademarked by IPIF Limited, which was formed last July, while brands such as Ashlynn Avenue, Aava, Cate & Chloe, Bardenshire do not appear to have any trademarks.
According to TINA.org:
DealDash.com positively describes and endorses products that are auctioned on its
website. Some of these products are sold by companies that DealDash founder William Wolfram is the Chairman of, a fact that is not disclosed to consumers in any DealDash marketing materials. For example, during any 24-hour period, at least 40% of DealDash auctions are for products made and sold by:
There is a clear conflict of interest when a major investor and chairman of Galton Voysey is also selling the company’s brands on DealDash.com, which is also owned by the same person. It is even more questionable when this strong connection is not disclosed to the public.
The Brands Examined
While the brands appear to have quality products when examined at face value, things are not what they seem. Galton Voysey’s marketing team and growth hackers have done a great job promoting these brands with a combination of paid Facebook likes, reviews by vloggers and blogs that are either paid or provided based on free products, compelling brand videos and standard SEO.
Although these brands appear to be private label brands one would expect to find online or at a premium retailer such as Macy’s, the pricing strategy for the various products suggests they should be treated as premium or luxury items, despite the relatively new brand development and limited brand history. What is even more interesting is that these brand have products that have pages of positive reviews without really describing much about the products.
I’ve had three major Galton Voysey brands, Kamikoto, Bolvaint, and The Barrel Shack, submitted to FakeSpot.com, which scans for unreliable or fake product reviews. Below are the general results:
Fakespot has analyzed 6 products and 267 reviews for Kamikoto products.The Fakespot algorithm considers 60.0% of those reviews to be unreliable.
The Fakespot grade is based on reviews of products listed on Amazon with Kamikoto as the company name.
Fakespot has analyzed 5 products and 21 reviews forBolvaint products.The Fakespot algorithm considers 20.0% of those reviews to be unreliable.
The Fakespot grade is based on reviews of products listed on Amazon with Bolvaint as the company name.
Fakespot has analyzed 8 products and 148 reviews forThe Barrel Shack products.The Fakespot algorithm considers 60.0%of those reviews to be unreliable.
The Fakespot grade is based on reviews of products listed on Amazon with The Barrel Shack as the company name.
When reviewing the websites, it appears nearly all the Galton Voysey brands have the same website layout from Shopify, and relatively limited contact information. The Bolvaint website claims to have an office that is occupied by Patek Phillipe, while the Kamikoto brand doesn’t have a Japanese website, its return address is in a residential area, the brand site is hosted in the USA, and apparently the knives are made in China (which is unheard of for artisanal Japanese knives). The lack of real information behind the brands and brand history is a recurring pattern among the Galton Voysey brands.
While Galton Voysey initially appears to be a private company developing and selling private label brands, it is merely a tool for DealDash.com to promote overpriced products to unsuspecting customers. The fact the William Wolfram is involved in both companies without full disclosure, the limited information available for Galton Voysey, the strange trademarking process for the Galton brands, and irregular product reviews make the entire arrangement extremely questionable if not an outright scam.
Despite some glowing reviews by unsuspecting vloggers and blogs, none of the brands promoted by Galton Voysey can actually justify their prices due to their lack of history, actual reputation, or product quality in certain cases. I would have no issues with their brands if they were actually being produced and sold as private label brands to leading retailers as implied in their mission statement and official interviews. However, the reality is that they are primarily pushed through DealDash.com at inflated prices and placed on Amazon.com and their own brand websites to create the perception they are actual products.
For more details on the lawsuit – see https://consumermediallc.files.wordpress.com/2017/04/dealdash.pdf
For latest updates from TruthinAdvertising.org – see https://www.truthinadvertising.org/dealdash-status-updates/